Passenger Attendant CAREERS : AIR ARABIA LATEST JOB VACANCIES
Founded in 2003, Air Arabia introduced the low-cost carrier (LCC) concept to the Middle East and North Africa, transforming regional aviation by making air travel affordable, efficient, and widely accessible. What began as a modest operation has evolved into a prominent international aviation group, offering airline and travel-related services across multiple geographic markets. Over the years, the brand has become synonymous with value-driven travel, operational efficiency, and customer-focused service delivery.
Air Arabia operates under a proven multi-hub business model that enhances connectivity and operational flexibility. Core hubs are strategically located in Sharjah, Abu Dhabi, and Ras Al Khaimah within the United Arab Emirates, supported by additional operations in Morocco, Egypt, and with planned expansion into Saudi Arabia. This extensive operational footprint enables seamless connectivity across key regional and international destinations. With a growing network exceeding 200 routes across more than 50 countries and over 170 million passengers carried since inception, the Group continues to deliver a balanced combination of affordability, reliability, comfort, and safety.
Beyond airline operations, the Air Arabia Group maintains a diversified portfolio that strengthens its position within the global aviation and travel ecosystem. This portfolio includes Air Arabia Academy, Cozmo Travel, and ISA Technologies, among other strategic entities. These complementary businesses support innovation, talent development, digital transformation, and integrated travel solutions, reinforcing long-term growth and sustainable expansion.
To be recognized among the world’s leading budget airlines through strong profit margins, continuous innovation, a trusted reputation, and superior operational excellence.
To redefine regional air travel through an innovative business approach that delivers exceptional value for money while maintaining safe, reliable, and high-quality operations. This mission is supported through competitive fares, profitable growth, the development of motivated multi-functional teams, adherence to the highest operational standards, and disciplined cost management.
Air Arabia Group represents a broad portfolio of brands spanning airline operations, travel management services, information technology solutions, and aviation training academies. Airline services operate from key hubs in Sharjah, Abu Dhabi, and Ras Al Khaimah in the United Arab Emirates, as well as from Cairo and Alexandria in Egypt. Operations in Morocco are based in Casablanca, Tangier, Nador, Fez, and Rabat, with future expansion planned in Dammam, Saudi Arabia.
APPLY NOW FOR THE LATEST VACANCIES
Complementing airline services, Cozmo Travel delivers comprehensive travel management solutions covering corporate travel, meetings, incentives, conferences and exhibitions (MICE), as well as cargo and logistics support. The technology arm, Information Systems Associates (ISA Technologies), provides advanced digital and IT solutions from operational centers in Sharjah, Colombo, and Pune, enhancing efficiency, system integration, and data-driven decision-making across the Group.
Air Arabia Training Academy plays a vital role in developing skilled aviation professionals by offering industry-aligned training programs, certifications, and technical expertise. These collective brands serve both B2B and B2C markets, driving connectivity, innovation, and sustainable development across the global aviation value chain.
Job Title: Passenger Attendant
Location: Sharjah, UAE
Department: Landside
Job ID: 17133
Brand: Sharjah Aviation Services
Job Description
The Passenger Attendant role is designed to support, guide, and assist passengers across multiple airport touchpoints, ensuring a smooth, efficient, and pleasant airport experience. The position involves active engagement with passengers at key arrival and departure areas, offering clear guidance, timely assistance, and professional customer service in alignment with airport and aviation service standards.
Areas of Responsibility
Passenger assistance is provided at the Departure Welcome Area, Departure Immigration Smart Gates, Dufry Shop exit points, Arrival Immigration Smart Gates, Arrival Immigration counters, Common Arrival areas on the Ground Floor, and Arrival Baggage Halls.
Purpose of the Role
The primary purpose of this position is to support passengers by addressing inquiries, guiding movement through airport processes, and ensuring access to appropriate service channels. The role contributes to operational efficiency, passenger satisfaction, and compliance with airport procedures and safety regulations.
Key Responsibilities
General Duties:
- Demonstrate exceptional customer service, teamwork, and situational awareness to enhance passenger satisfaction and minimize complaints.
- Maintain professional discipline, grooming standards, and uniform compliance while representing Sharjah Aviation Services.
- Adhere strictly to established service expectations, standard operating procedures, and safety protocols.
- Provide timely and efficient passenger support within a secure working environment in accordance with International Civil Aviation Organization (ICAO) standards, local airport authority regulations, and organizational policies.
Passenger Assistance:
- Welcome and assist inbound and outbound passengers in a courteous, professional, and helpful manner at assigned arrival and departure locations.
- Support passengers requiring special assistance due to age, mobility limitations, or other physical conditions by directing them to appropriate service personnel.
- Perform additional duties as assigned in line with operational requirements.
Floor Walking Duties:
- Engage with passengers proactively, offering guidance and support while maintaining a strong focus on service excellence.
- Coordinate porter services when required to facilitate passenger movement.
- Execute additional responsibilities as directed by supervisory staff.
Immigration – Departure and Arrival:
- Guide passengers to the correct immigration counters or Smart Gates based on visa and travel requirements.
- Assist with general immigration-related inquiries as needed.
Arrival Baggage Hall:
- Provide clear guidance to passengers regarding designated baggage collection points.
- Respond promptly and accurately to baggage-related queries and concerns.
Note: This role description is not exhaustive. Duties and responsibilities may be expanded or modified in alignment with operational needs.
Qualifications
- High School Certificate or Diploma
Experience
- Minimum of one year of relevant experience in customer service, aviation, or a passenger-facing role
Skills
- Multicultural sensitivity and awareness
- Social perceptiveness and adaptability
- Ability to manage multiple priorities
- Strong verbal, written, and listening communication skills
Knowledge and Abilities
- Customer-oriented mindset with active listening skills
- Strong interpersonal and teamwork capabilities
Core Competencies
- Cultural sensitivity
- Proactive approach
- Accountability
- Effective communication
- Professional conduct
- Consistency and attention to detail
APPLY NOW
Important Notice for Job Seekers
At Oceans Medias (www.oceansmedias.com), we are committed to providing genuine and verified job vacancy information to help candidates find the right opportunities. Please read the following points carefully:
- Official Sources Only – All job vacancies posted on our website are collected and shared from official sources, employers, or publicly available announcements.
- Totally Free Service – Our platform is completely free of charge. We do not ask for or accept any payments, fees, or charges from job seekers at any stage of the application process.
- Not a Recruitment Agency – Oceans Medias is not a recruitment agency. We do not conduct interviews, shortlist candidates, or guarantee employment. Our role is only to share job information for awareness.
- Direct Applications – Candidates are advised to apply directly with the respective employers mentioned in each job posting. Please follow the instructions provided in the vacancy details.
- Be Aware of Fraudulent Activities – If anyone contacts you claiming to represent Oceans Medias and demands money for job placement, kindly note that it is fraudulent. We strongly advise you to ignore such requests and report them
