EMIRATES SKY CARGO CAREERS : APPLY NOW FOR THE LATEST VACANCIES

No matter where business operations extend, how valuable or delicate the cargo may be, how tight the timeline is, or how unique the request might be, Emirates SkyCargo opens the door to a world of new possibilities. Designed to support global trade with speed, precision, and reliability, Emirates SkyCargo enables businesses to operate faster and more efficiently across international markets.

Strategically positioned at the crossroads of Europe, Africa, and Asia, Emirates SkyCargo provides access to more than one and a half billion customers within eight hours. With an extensive global network and operations supported by one of the world’s youngest wide-body fleets, seamless connectivity is delivered between people, businesses, and the products that matter most.

The Emirates fleet, comprising more than 270 aircraft, is among the youngest in the global aviation industry. Operations currently span 155 destinations across 83 countries on six continents. Dedicated freighter services operate to over 40 destinations worldwide. Contributing approximately 14% to Emirates’ total transport revenue, Emirates SkyCargo transported 2.7 million tonnes of cargo during the 2018–2019 period, playing a vital role in facilitating global trade across the Americas, Europe, Africa, the Middle East, and the Asia-Pacific region.

Cargo handling capabilities cover a wide spectrum, including agricultural produce, pharmaceuticals, perishables, sensitive and high-value shipments, oversized equipment, textiles, luxury vehicles, and specialist cargo. High service standards are maintained through continuous product development, investment in innovation, and purpose-built infrastructure designed to meet evolving logistics demands.

SkyCargo Courier Express – Customer Relations Coordinator

Location

Dubai, United Arab Emirates

Position

SkyCargo Courier Express – Customer Relations Coordinator

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Job Purpose

With over 40 years of global trading experience, SkyCargo connects people and businesses to a broad range of international opportunities.

The Customer Relations Coordinator role focuses on ensuring customer complaints are objectively investigated, thoroughly analysed, and professionally resolved. The position supports customer goodwill, retention, and reinforces the organisation’s reputation as a trusted, service-oriented business partner. Responsibilities also include contributing to reporting, identifying service gaps, recommending efficiency improvements, and supporting up-sell and cross-sell initiatives to enhance business value.

Key Responsibilities

Plan

• Identify recurring trends in product and service issues uncovered during complaint investigations and advise relevant section heads to implement corrective actions and service enhancements.
• Acknowledge all customer compliments and communicate positive feedback to the appropriate departments.
• Analyse and classify complaints by breaking them into key components, identifying core customer concerns, and coordinating with relevant departments to ensure comprehensive investigation.

Deploy

• Receive and respond to customer complaints, both verbal and written, ensuring reassurance is provided while investigations are conducted.
• Initiate effective service recovery actions immediately to safeguard the organisation’s professional image and customer confidence.

Lead

• Review investigation outcomes related to customer complaints and seek managerial approval for reimbursements, compensation, or goodwill gestures to restore customer confidence and encourage repeat business.
• Maintain a detailed database of complaints, feedback, and compliments to generate monthly reports and recommend policy or procedural improvements supported by data analysis.

Execute

• Prepare and deliver clear, empathetic, and professional responses to customers, both verbally and in writing, ensuring transparency and goodwill restoration.
• Provide interim updates to customers when investigations require extended timeframes, ensuring consistent communication and status updates.

Qualifications & Experience

• Bachelor’s degree (12+3) in Business Management, Marketing, Tourism, Hospitality, or a related discipline.
• Minimum of 3 years’ experience in Customer Service or Relationship Management.
• Prior experience within an airline, aviation, tourism, or customer contact environment.
• Excellent command of written and spoken English with strong interpersonal and professional communication skills.
• Ability to remain calm, composed, and solution-focused in high-pressure situations while projecting a positive and caring corporate image.
• Strong computer proficiency, including MS Word, Excel, Outlook, and PowerPoint. Advanced Excel skills are essential.
• Knowledge of hospitality operations, B2C retail, travel, and tourism environments.

Career Opportunities

A workforce of more than 100,000 professionals drives over 50 brands within the Emirates Group. Led by the globally recognised Emirates airline and supported by the international air services provider dnata, the group operates across travel, tourism, leisure, aviation, sport, and retail sectors. A strong commitment to innovation, service excellence, and brand leadership supports long-term career growth and professional development.

Salary & Benefits

Employment in Dubai offers a competitive salary package and industry-exclusive benefits, including travel privileges and global discounts on flights and hotel stays. Additional details regarding employee benefits and lifestyle opportunities are available through the Emirates careers platform.

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